Terms and Conditions of the online store bike2ebike.eu

These Terms and Conditions define the rules for using the online store available at bike2ebike.eu, in particular the rules for concluding sales agreements via the store for products available in the bike2ebike.eu offer, the rules for the execution of these agreements, and the complaint procedure. These Terms do not constitute instructions for using or operating the store. The store is intuitive and similar to most online stores with a shopping cart.

Contact with the owner of the bike2ebike.eu store

Contact details and business hours are the same as those listed on the “CONTACT” page.

The owner is the company POWERower Krzysztof Grabowski, ul. Goleszowska 31/28, 43-300 Bielsko-Biała, POLAND, VAT UE: PL5471477632

Definitions

  • Online Store (or Store) – the Seller’s website operating at https://bike2ebike.eu/
  • Seller – the owner of the Online Store, offering the sale of Goods through it
  • Customer – a natural person, including a Consumer, who is at least 13 years old (with consent from a legal guardian if under 18), a legal person, or an organizational unit without legal personality to which the law grants legal capacity, using the services provided by the Online Store.
  • Consumer – a user who is a natural person making a purchase in the Online Store not directly related to their business or professional activity.
  • Entrepreneur – a Customer or service recipient who is not a Consumer, or a natural person concluding a contract directly related to their business activity.
  • Goods (or Product) – a movable item that is the subject of the Sale Agreement between the Online Store and the Customer.
  • Sales Agreement (or Purchase Agreement) – a distance agreement concluded between the Customer and the Online Store for the sale of Goods.
  • Registration Form – a service available on the Online Store website allowing the creation of an Account.
  • Order Form – a service available on the Online Store website allowing the purchase of Goods.
  • Customer Account (or Account) – a service on the Online Store website consisting of a set of tools and data created individually for the Customer after registration, in particular to enable making purchases.
  • Cart – a service on the Online Store website that is a stage of placing an Order, allowing browsing and editing of purchase details.
  • Order – a declaration of the Customer’s will made via the Order Form, aimed at concluding a Sales Agreement.
  • Business Day – any day that corresponds to the Store’s working hours.
  • Store Working Hours – as listed on the “CONTACT” page

Registration, Login, Account

  1. The Seller’s online store offers customers the ability to create an account to make purchases and track the status of their orders. Purchases without account registration are also possible.
  2. Browsing the list of products available in the store does not require account registration. Placing an order is possible after logging into the store (after registering an account) or without registration by providing personal and address data necessary for order fulfillment.
  3. Registration in the store is voluntary and free of charge.
  4. The Customer can delete their account at any time. This requires sending a request to the Seller, particularly via email or in writing to the Seller’s address.
  5. Registration, i.e., creating an account, constitutes acceptance of these terms and conditions by the customer and consent to the processing of their personal data provided during registration, marked as mandatory.
  6. Technical requirements necessary to use the store, particularly to make purchases: a computer, laptop, or mobile device with Internet access and an up-to-date web browser (e.g., Firefox, Chrome, Edge); cookies and JavaScript enabled in the browser; possession of an email address.
  7. The Customer is obliged to use the store in accordance with the law and good practices, respecting the personal rights and copyrights of the store owner and third parties. The Customer must provide data that reflects the actual state.

Purchases

  1. To make a purchase (i.e., conclude a sales agreement), you must use the shopping cart. This can be done by registering on the store’s website or without registration.
  2. When placing an order, the customer is required to read and accept these terms and conditions. By selecting the appropriate option, the customer confirms awareness and acceptance of the terms. Failure to accept the terms during the order process prevents the purchase of goods.
  3. Sales are conducted within the territory of Poland.
  4. Once the customer places an order, the seller confirms its receipt and simultaneously accepts the order for fulfillment. The confirmation of receipt and acceptance of the order is sent via email to the address provided by the customer during the ordering process. Upon sending this email, the sales agreement between the customer and the seller is concluded.

Payments

  1. Various payment methods are available in the store:
    1. Preferred payment method, as it does not generate intermediary fees. Bank transfer in advance to the Seller’s account provided in the order cart after selecting the “Bank Transfer” option and clicking the “buy and pay” button. The transfer should be made within 2 business days (the moment the payment is credited to the seller’s account counts). Otherwise, the sales agreement will be canceled. Shipment may be expedited if a confirmation of payment is sent to the seller’s email address and the buyer contacts the seller by phone to request faster dispatch.
    2. Preferred payment method, as it does not generate intermediary fees. Cash on delivery payments available via “InPost Courier – cash on delivery”. COD to a parcel locker is also available, but requires prior contact with the Seller before purchase.
    3. Electronic payments and card payments via the TPay service (tpay.com). Available payment methods are displayed in the cart after clicking the “Proceed to payment” button. Help regarding TPay payments is available at: https://support.tpay.com/platnik.
    4. BLIK (processed by TPay).
    5. Installment payments handled by PKO S.A. Bank – Bank Polska Kasa Opieki Spółka Akcyjna, based in Warsaw, ul. Żubra 1, 01-066 Warsaw. Help with installment payments is available at: https://tpay.com/raty-online. TPay’s data clause is available at: link, and the TPay Payment Terms at: link.
  2. All electronic, BLIK, card, and installment payments on the Seller’s store site are technically operated and mediated by TPay – Krajowy Integrator Płatności S.A., plac Andersa 3, 17th floor, 61-894 Poznań, tel. (61) 66 82 778, e-mail: info@tpay.com.
  3. The seller may transfer transaction handling costs to the Buyer. In such case, the cart will show additional transaction fees added to the payment total. If no such information is displayed, no extra charges are added. In case of withdrawal from the contract after payment, the transaction fee is non-refundable.
  4. The Seller does not offer cash payment upon personal collection.
  5. All prices are in PLN (Polish Zloty) and include taxes, including VAT.
  6. The final and binding price is the one displayed in the cart (order summary).
  7. If payment is not made within 2 business days (excluding COD), the transaction may be canceled. In the case of COD, the buyer must pay upon delivery.

Order Fulfillment

  1. Available delivery methods: courier to door (including COD), InPost parcel locker.
  2. Personal collection: possible, but not standard. It requires prior contact with the seller to arrange the time and place of collection. Cash payments are not accepted upon collection. In such case, the goods will be ready within 2 business days unless stated otherwise during ordering (e.g., for preorders).
  3. Order fulfillment time within Poland is no more than 4 business days from the moment the payment is credited (for prepaid orders) or from the moment the order is confirmed to the client (for COD) until the goods are received by the customer (this includes courier delivery time).
  4. Delivery within Poland is paid (unless stated otherwise during ordering), and delivery costs are shown during the ordering process, especially in the cart summary.

Returns – Right of Withdrawal

  1. The seller does not provide product rental (lease) services as defined by the Civil Code (art. 659–679).
  2. A consumer who has concluded a sales contract remotely may withdraw from it without giving a reason within 14 calendar days. This period starts from the moment the product is delivered to the consumer or a third party designated by the consumer (other than the courier).
  3. To effectively withdraw from the contract, the consumer must submit a declaration of withdrawal to the seller. This can be done in writing by post or by email to the seller. The statement must be submitted before the withdrawal period expires.
  4. Upon withdrawal, the contract is considered null and void.
  5. In case of withdrawal, the consumer must return the product to the seller without undue delay, no later than within 14 days from notifying the seller of the withdrawal. The deadline is met if the product is sent before the 14-day period expires.
  6. Upon withdrawal, the seller will refund all payments received from the consumer, including delivery costs, within 14 days of receiving the withdrawal notice. However, extra delivery costs exceeding the cheapest standard delivery option offered by the seller will not be refunded.
  7. The refund will be made using the same payment method used by the consumer, unless the consumer explicitly agrees to another method.
  8. The seller may withhold the refund until they receive the returned product or proof of return, whichever occurs first.
  9. The consumer is liable for any diminished value of the product resulting from use beyond what is necessary to determine the nature, characteristics, and functioning of the product. This includes packaging if it is considered part of the product under consumer law.

Complaints

  1. For goods described as used or non-standard quality, the seller is not liable for lack of conformity regarding quantity, durability, safety, packaging, accessories, or manuals, if the consumer was explicitly informed before the conclusion of the sales contract that a given product feature differs from the conformity requirements.
  2. Complaints should be submitted in writing or via email to the seller’s contact details. It is recommended to include a description of the defect, circumstances and date of occurrence, customer details, and the customer’s demands regarding the defect.
  3. It is advisable for the customer to contact the seller in advance. This is particularly relevant when the complaint concerns a complete drive system, as it may not be necessary to disassemble and return the entire system – only the specific part in question. Proper diagnosis of the faulty part is required first. The customer may do this independently if certain, or in consultation with the seller.
  4. In complex cases, complaint resolution may be extended due to the need for consultation with the manufacturer or importing replacement parts.
  5. The seller will review and respond to the complaint within 14 days of receipt. The customer will be informed of the outcome using the contact details provided in the complaint.
  6. Returning the product or part of it under a complaint should be done to the seller’s address or another return address indicated by the seller, particularly InPost parcel locker no. BBI29M (shipment details, such as phone number and email, are provided on the contact page).
  7. It is recommended to include evidence with the complaint (e.g. photos, videos, screenshots from mobile apps, etc.). The seller may also request additional information or evidence (e.g. photos) if it helps expedite resolution.
  8. If the customer’s contact details change during the complaint process, they are obliged to inform the seller.

Provisions Regarding Business Customers

  1. The seller reserves the right to withdraw from the sales agreement within 14 calendar days of its conclusion. Such withdrawal may occur without giving any reason and does not entitle the client to any claims against the seller.
  2. The seller’s liability for defects or non-conformity with the agreement is excluded.
  3. The time to process a complaint is 30 calendar days from its receipt.
  4. The seller may limit available payment methods, including requiring full or partial prepayment, regardless of the selected payment method or conclusion of the sales agreement.
  5. The seller may terminate the agreement with immediate effect and without providing reasons by sending a relevant declaration to the customer.
  6. The seller’s liability towards the client, regardless of legal grounds, is limited – both per individual claim and for all claims in total – to the amount of the price paid and delivery costs under the sales agreement, but not more than PLN 1,000. This limitation applies to all claims by the client against the seller, even in the absence of a concluded sales agreement. The seller is only liable for foreseeable damages at the time of the agreement and is not liable for lost profits or shipping delays.
  7. All disputes between the seller and the client shall be submitted to the court competent for the seller’s registered office.

Out-of-court complaint handling and dispute resolution

  • Detailed information about the possibility for consumers to use out-of-court complaint handling and dispute resolution, as well as access rules for such procedures, can be found at the offices and websites of local (municipal) consumer ombudsmen, consumer protection organizations, Provincial Inspectorates of Trade Inspection, and on the website of the Office of Competition and Consumer Protection: uokik.gov.pl
  • Useful websites and organizations for consumer support in out-of-court resolution:
    • www.federacja-konsumentow.org.pl
    • www.konsument.gov.pl
    • www.uokik.gov.pl
    • www.ec.europa.eu/consumers/odr
  • The use of available out-of-court complaint and dispute resolution methods is only possible after completing the complaint procedure and is voluntary – both parties must agree to participate.

Final provisions

  • Sales agreements are concluded in Polish.
  • The seller reserves the right to amend these terms and conditions.
  • It is prohibited to dispose of used electrical and electronic equipment (marked with a selective collection symbol) together with other waste. Holders of such equipment from households are obliged to hand it over to a collector or an entity authorized to collect such equipment.
  • The seller is obliged to accept used household electrical and electronic equipment free of charge at its points of sale, provided the returned equipment is of the same type and served the same function as the sold equipment. To arrange this, the customer must inform the seller electronically via email.
  • Returned used equipment must be complete and properly prepared for shipment, allowing for safe transport. The seller has the right to refuse to accept used equipment if it poses a health or safety risk due to contamination.
  • Information about collection points for used equipment across the country is available via the search engine in the BDO registry at: rejestr-bdo.mos.gov.pl.
  • This online store constitutes a copy of the parent store operated by the Seller. In the event of any disputes, unusual matters, or issues not regulated by these Terms and Conditions, the provisions of Polish law shall apply, and any legal disputes shall be settled by competent courts in the territory of the Republic of Poland.